My rear leveling jack was leaking... Took it to TransWest in Fountain Colorado. Not enough room to crawl underneath otherwise I'd have changed it myself.
I located a new (replacement) part at RVJacks.com for $895 (free delivery)... I provided TransWest with the phone number, contact name and part number to order the part. They did so and promptly charged me $1,250 ($350 mark-up) for that same part. They have to make a profit...according to service manager.
They quoted me 1.0 hour diagnostic fee (even though we could see the fluid running out) and 2.0 hours to replace. At $165 per hour it was more than I thought it should be but again.. I didn't want to try and squeeze under the coach. I gave them the go-ahead.
Long story short is that when done they call me and the labor to replace is 4.0 hours plus 1 hour diagnostic. So the cost to replace a rear RVA Jack that I told them was leaking is over $2,000.
Feeling like I'm being taken advantage of.... any suggestions? Is there a flat rate manual like car repair shops use? I will be meeting with the Service Manager... but after my initial talk with him about the $350 mark-up on a part that I provided all of the details for and his lack of concern over that... I suspect I will not get far. Obviously will not go back to TransWest which is unfortunate because they have a nice facility and in previous years had a good service department.
Any suggestions for a good coach repair shop in Colorado Springs? Do I have any recourse with TW over this issue? I rarely complain about cost but really feel I'm being taken. Anybody know how long it takes to replace one of those jacks and then top fluids?
Thanks much
