General Boards > Sources for Suppliers, Parts and Maintenance Materials

Bose System

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Tom and Pam Brown:
Sent my Bose surround sound back to Bose for repair.  Front plastic cover over led readout was broken.

For $15 they repaired and went through the whole unit and shipped back.

What customer service!  

Nice to have a positive comment for one of the suppliers.

Joel Weiss:
On the other hand if you actually have something wrong with the system their repair prices make it hard to justify repairing an item that is technologically obsolete.   I recall they wanted $150 plus shipping to repair my power amp.  I considered that for all of 5 seconds; now I have a digital sound system with integrated HDMI switching and even gained a cabinet where the power amp once was.

Tom and Pam Brown:
Well, it was a deal to me to replace the complete system would have been over $600 so $15 is a bargain.

Jeremy Parrett:
I agree. I rewired my Bose to give me   full stereo sound on the DVD as well as the Radio/CD . Brilliant.
Here in Baja California Sur I use Sirius/XM Radio and   both Bose radios give great sound.

Joel Weiss:
I agree that less $$ is usually better but I didn't really have the choice since the amp was dead.

If you ever are forced to replace the Bose, I was able to do a relatively low cost complete replacement by using a Sony sound bar system.  Our TV had already been replaced by a flat-screen so that left me with an unused "empty box" which was perfectly sized for the Sound Bar's subwoofer/control console.  The "bar" itself hangs under the front cabinets without interfering with their use.  A DirecTV DVR fits into the center cabinet; I found a Blu-ray player small enough to fit into the left one.  Everything is controlled by a Logitech universal remote designed to work with components in enclosed cabinets.  

Essentially, I was able to do a complete audio system replacement for the cost of just the sound bar system which was ~$400 which was less than a Bose repair would have cost (including shipping).  The sound bar provides "real" 3.1 sound and a simulated 5.1 which we find very acceptable in the small space.

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