D,
The 2002 Patriot did not come with a Carefree patio awning. It should have a Girard awning for the main or patio awning, and Carefree window awnings. If so, the awning fabric is tensioned by the springs in each arm. If the fabric is unevenly stretched out, you may need to replace the fabric or add tape to the roller to even the fabric length. However, if you have a broken arm spring, it will need to be replaced. Most likely, you just need to have the fourteen year old awning fabric replaced, but you should have it accessed by someone who knows how to repair your awning.
Gerald