Hi Jeremy, I had the same issue with mine,summer/16. I removed it myself took it in to an awning shop in Reno. They restitched the whole awning, one of the seams had pulled apart completely. When they finished it was aproximately 2" narrower,but that hasn't caused any issues.I reinstalled myself.No problem. I'm aware of the motor issue but haven't addressed that yet. The complete awning assembly needs to be removed to replace the motor,which would best be done at Girard. Any questions give me a call. Mike
PS The restitch was $250. Much better than replacement.