This same question comes up often. There are people happy or unhappy with both of those major companies. I had Coachnet and they left me on the side of I-75 for hours until I got smart and got and paid for my own assistance. I dropped them and bought Good Sam. They have responded twice when AI needed them with no issues. I think it's more a matter of the call taker, time of day and the responded contacted. I have a good friend that is a recover service operator (tow truck driver). He responds to CN, GS, FMCA or anyone that will pay him. I recommend Good Sam.