We’ve had Coach-Net since practically day one, as it was a purchase benefit. It lapsed because we had AAA and I couldn’t see having both. But when it came up for renewal a year or two later we cancelled our 50+ year-old AAA policy that was more expensive, had fewer features and covered less, and we went with Coac-Net that covers all our vehicles. There were discounts available through the RV insurance company/agency, and I got the best deal by buying the max multiyear plan.
In recent years the insurance agency changed tow providers, but we’ve stayed with CN. Many here complained about increased premiums, but for whatever reason ours didn’t go up. We’ll see when the renewal comes up again. Ponying up for the longest stint is not only cheaper but means not having to worry about it annually. With several other competitors out there now, and maybe with at least a temporary lower insurance company risk due to the pandemic, the premiums may be modified.
We’ve used the service once and their on-phone tech diagnosed our issue right away, then ordered a tow with the right-sized truck for the RV. The driver had trouble with the short driveline on our coach, but our service advisor at Beaver Coach talked him through it on the phone. And once our grandson had a flat while borrowing the pickup truck well away from home, and CN quickly took care of it for him; I just told him to call the number on the card fastened to the visor.
Some here have reported less than stellar experience with CN, but that happens with other companies too, as Gerald relates. In fact, over the years I’ve flirted with Good Sam, since we’re life members there since 1990, but they always quote more expensive and I’ve read too many negative reviews here and elsewhere. That said, I think a lot of issues are more due to the individual local tow provider than the national company, so it’s the luck of the draw as to where you are geographically when a problem comes up. I think most companies call the nearest capable provider and likely those providers have contracts with multiple companies.
Joel