Good day Everyone,
Does anyone know where you can order new arms and motors for a Girard awning without ordering them from Girard?
Last year I purchased 3 new arms and new fabric directly from Girard. Most of the replacement was fine and their youtube video was helpful but the alignment of the lead-arm, arms and coach was not. Their help over the phone was done so begrudgingly. I broke one of the new arms removing everything when the motor wouldn't retract the awning anymore. The motor had been making a slight grinding/click sound and sometimes would slip a bit to then not being able to pull the awning in fully. The manual process stopped working as well.
My experience with the company and one person in particular as been AWFUL. AWFUL! I've never spent so much money to be treated so poorly (in my opinion). It absolute pains me to have to call them and deal with this person to order the parts.
I'm in BC Canada.
Any suggestions?