That's my point Bob, as these coaches age the link between the latch (in the edge of the door) and the exterior entry door lock tends to wear at the rod end of the clevis clips. The result is the paddle you grab runs out of travel before the lock releases. The ladies get annoyed because they end up breaking their nails trying to open the door. The guys tend to body slam the door as they open it. If you pull hard enough, the paddle breaks at the pivot points. The "fix" is to remove the inside door panel and then the sheet metal cover. Locate the rod with the 2 clevis clips that goes from the lock to the latch. Remove one of the clevis clips. Loosen the 2 jam nuts and shorten the length of the rod by 1/8" and re-tighten the nuts. Reinstall and test the outside lock operation. You will find that the door opens a lot easier. Caution: If you shorten the rod too much, the door may open in transit. Hope this helps, Fred