I want to thank all of you for your suggestions. I have decided to go ahead and have someone fix it for me. Mostly because I'm terrified of trying different things to test what might be wrong only to have it get stuck covering the stairs again! Helping my dogs get in and out while it's covered is a complete pain in the a** not to mention my back! Hoping to get it fixed next week and I'll let you know what the issue ends up being.
Thanks!
Michelle