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Extended service plans

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Rocky Healey:
I currently have an Extended Warrantee plan when I purchased my Patroit Thunder, it has one more year for coverage.  I have received a flyer from Good Sam about their Extended Services Plan and was asking if anyone has this plan, the quality of it also any other suggestions for Extended Service plans that I might look at prior to my current one running out.

I also want to THANK the powers to be for providing tis GREAT forum I have found it very helpful and educational in the past.  Please keep this great service going.

Rocky Healey
2008 Patroit Thunder
C-13
45'

Bill Lampkin:
All service plans come down to one thing-exclusions. You have to carefully read the whole policy and understand all the items that may be excluded. I have no experience with Good Sam contracts. One thing that was in our contract was that they could decide what labor rate they will pay. This little item meant that on any claim we had, they wound up paying about 1/2 the labor rate charged by the shop. So we had to take that hit. Still, I'm glad we had the policy, as it covered the big things (engine, tranny, etc) that we never could afford to repair on our own.

Dave Atherton:
Gentlemen may I offer my two cents into this extended warranty may people buy is not worth
the money you pay out with little return. Good example Diesel engines , past year been involved
8 cases of service shops telling your engine been dusted. This term meaning your engine has
pulled lot of dirt /dust into the intake of engine meaning the engine rings and cylinders been destroyed
Via dirt/dust. Your warranty rep comes to shop and inform customer there insurance policy does not pay for engines being dusted. Yes has happened several times term warranty does not cover. The only
problem after advising owner to take engine oil sample and sample results indicated there nothing
out of place ( engine is ok ). Now you are finding a service shop creating problem that is not present
with engine. The warranty Rep.was clueless about problem and listened 100 % service shop findings.
Next motorhome owner had electrical fire in engine that generated lot of damage. Was pulled into my
shop for repair and assessment. In addition on fire damage pulled engine oil sample of which results
came back damage inside engine meant a complete tear down of engine also. Meeting with owner
and warranty Rep on damage assessment, the warranty company would only pay for wiring on the
outside of the engine and nothing more. Electrical components such as engine ECM is not covered.
This story can keep going on and on. Yes you buy a warranty around $ 7,000 to $ 11,000. thinking
again peace on mind on the road. In closing maybe some extended warranty are fine but my suggestion read over your policy very carefully because I think there are worthless with all the fine
print. Within last two years been involved with many cases that warranty has been not accepted where
without question damage cost of out of pocket many thousands to owners. Dave Atherton Retired Cat
Mechanic

David T. Richelderfer:
We purchased an extended warranty when we purchased the coach in August 2012.  The warranty cost was $5,000 for a 4-year warranty.  Given that the warranty cost was only 3% of the coach cost, I figured why not?  Over the subsequent four years, we used the warranty a few times amounting to about $6,500 out-of-pocket to the warranty company.  The items replaced included one roof-top AC/heat pump, the inverter, several expensive parts on the Aquahot, and a few other small items.  We did not continue with another warranty after the expiration of the first one.

From reading opinions regarding warranties over the years, most of the opinions seemed to indicate to take the warranty cost and put it into a money market account instead and use the account to pay for repairs.

Fred Brooks:
   Having been on the other side, the success of your claim to the extended warranty is largely dependent on the presentation of the claim. If the RV repair shop understands the process, he can make a very well thought out claim. The very first thing you do is to treat your claim as a "deposition". They try and engage the repair facility in conversation in an attempt to gather information about the circumstance. Let your answers be yes or no and never speculate to the extended warranty company. The repair shop should have part numbers and prices available and reasonable labor times. Do not include collateral damage as this is a red flag to them and the policy clearly states that. As a policy holder of the contract, do not call the extended warranty company yourself as they record every word you speak in an attempt to use it against you. They are eager to take your money for the contract but reluctant to pay out claims. Hope this helps, Fred

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