Thanks all for the "tips". Videos were helpful. I ordered the rope using the part number in the manual from Lippert. Didn't know there were two sizes. Hope they send the right one. Eric, where do I get that 303 lubricant? When I purchased this coach seven years ago a new fabric was being installed by the dealer. Not knowing anything about awnings, I assumed they knew what they were doing but there is evidence they did not. The end plate and motor mounts were all buggered up. Got that fixed with the help from a friend. I am not really impressed with the folks at Lippert. Several of the parts listed in the manual are no longer in stock. I guess my 1999 model is different than the newer models.