BAC Forum

General Boards => General Discussion => Topic started by: Dale Malquist on February 05, 2017, 08:28:25 PM

Title: Beaver help.
Post by: Dale Malquist on February 05, 2017, 08:28:25 PM

Apparently the courtesy service maintained by the folks that bought Monaco when they went bankrupt is coming to an end. Our service guy was informed of the just last Friday.

Title: Re: Beaver help.
Post by: Bryan Beamon on February 05, 2017, 09:12:01 PM

Can you provide more information to what extent this entails?
Does this mean we can no longer call tech support for questions or order parts? Thanks for info

Title: Re: Beaver help.
Post by: Joe Rhea on February 06, 2017, 02:54:42 PM

On February 24, the Coburg OR call centers will be closed and the calls will be routed to Decatur IN.  They are sending some of their techs out here for some training, not sure as to what they will be doing for the older units.  There will be some level of service but it will not be what you are used to.

FRANK PHILLIPS
REV Recreation Group
Owner Relations Representative

P   877-466-6226
F   541-681-8099

DISCLAIMER: 

Title: Re: Beaver help.
Post by: Larry Moore on February 06, 2017, 06:39:31 PM

Will BCS pick up some of this service?

Title: Re: Beaver help.
Post by: Keith Moffett Co-Admin on February 07, 2017, 01:49:56 AM

Not sure what portion of this you dont see from BCS.  Seems to me they have been doing a fantastic job answering questions and offering solutions since Ty and Jodi took over. 
Does look like they will be much busier now and I dont know how they can manage.  Everyone there is working so hard now.

Title: Re: Beaver help.
Post by: KC Snellgrove on February 10, 2017, 03:31:37 AM

I TOTALLY AGREE. KEN is a SUPERSTAR! He has save my bum more than once. I LOVE THIS GROUP OF PEOPLE THEY ARE ABSOLUTELY FABULOUS! I had some paint work performed and there are no words to describe how PERFECT IT WAS...BEYOND EXPECTATIONS. WOW 8)


KC Snellgrove
2005 Beaver Montery Olivia Jean