David
1) do you have the coach aired up (over 100 PSI )
2) does your coach have HWH air leveling
( If so does the level system pad power up )?
( if so is the system set in travel mode ) ?
( Does the coach attempt to return to travel height )?
There is a pretty good troubleshooting manual for the HWH air leveling system in coach assist that may help you out .
Eric