Marty and I are of the same opinion. As a commercial driver, I too wondered why the 2 gear down shift. In the trucks the engine rpm would not allow a two gear down shift, so why do it with an automatic.
I too had my Allison 4000 reprogrammed to NOT shift. It shifts down on it's own when the coach slows down enough to 5th, slowing more then to 4th. As Marty said, it is nice to go down a grade and just take my foot off the pedal, and the Jake holds me all the way. This is personal preferance of course. I too will never go back