If any Cat engine owners even think of going to this outfit...DON'T! I took my coach there because their online description indicated that they were an authorized Cat organization. I wanted the new software update downloaded, and the two fuel filters changed. They said that they did all that, but also informed me that one of the filters was no longer being made by CAT. Not knowing they were lying to me I said ok.
I have just had my coach to Wagner "Cat here in Albq, NM for some extensive testing to try and resolve some issues and when nothing definitive could be found, I had them do a complete service including replacing both fuel filters again. When I said to the shop forman that I was told by Freightliner that Cat wasn't making one of two fuel filters, he replied that was horse puckie! That was NOT true. On finishing the service he told me that one of the filters installed (supposedly) by Freightliner had all sorts of rust on it's top. Seems apparent to anyone with half a brain that this was NEVER changed. Additionally a recent oil change that I was told was done obviously was NOT done as the oil was extremely black.
Additionally they said they download the latest software, but DID NOT. When I was Wagner Cat I learned that there was a missing software update that had NOT been done.
Freightliner in my opinion is "jack of all trades and a master of NONE".
I get it that many dishonest outfits try BS a woman because they think they can get away with it. I am not as inclined as some of you guys, BUT I sure as hell know when some thing isn't right and I am no freaking mushroom!
I have learned one lesson for sure and that is that I will NEVER take my coach to anyone but a genuine CAT dealer again.
For sure I have extremely high praise for Wagner Cat in Albq, NM, they have treated me with respect and honesty.
