Neil:
We had a similar problem with ours regarding zone 1. What we discovered is that not only does the three position rocker switch need to be on low or high, but the fan is controlled by the thermostat as well and the zone 1 needs to be set to furnace in our case. I don't know if this will help in your situation but for us it was a learning curve and a bit of user error. Good Luck
Larry D.