I've not been so lucky with their customer service. Our Fantastic Fans both have a very narrow temperature gap for their automatic side. When the interior temp. reaches the set point, they open. Then almost immediately they close. This results in an annoying open/close cycling regimen that has been the case since new and that can drive us nuts. I was told I needed to set them at a lower temp. and they would stay open longer, but that made no sense and no difference; if the thermosensor on/off gap isn't programmed wide enough, then no matter what I set the fan's thermostat at, it will shut the fan down as soon as the moving air drops a degree or two.
Now I only set it on automatic when we're not in the coach, and manually turn them on and off when we are. If only one fan did it, I'd expect it to be faulty; but both fans behave the same, and as I recall Fantastic Fans were the ones that told me that's just the way they are. :-/
-Joel