We have 2 electric awnings on our 08 Contessa, a short one over the door and the big one over the main solon slide. Both quit, about a week apart. The door awning went first and in the extended position. The main awning self retracted because of a gust and then would no longer respond to any switch commands. The coach is on our lot in Indio, California and finding qualified service that would come to the park was not easy. (there are numerous mobile awning repair companies but getting one to return a call was nearly impossible) I called Beaver coach in Bend where we bought the coach and after we went through some tests on the door awning determined that it needed a new motor. Beaver put me in touch with CareFree of Colorado and they shipped me a new motor. Service call to install was $150 plus 2 hours of labor at $95/hour. They ended up knowing their stuff, but the senior man pretty much just sat in the truck and coached the trainee on what to do. Although their advertisement said they honored extended warranty contracts, that meant they would provide paperwork and call the insurance company but it was up to me to pay them for the job. I'm still working with the warranty company to send me a check. The big awing was a simpler fix. I found a U-Tube of a similar problem on the same awning and the first place to check was the electrical connection from the awning to the coach which is a 4 prong plug near the top of the enery door. It is protected by a rubber weather boot which screws around the fitting on the coach. I found that rubber boot to be loose and when I looked at the prongs on the plug they were blue and fuzzy. Cleaned up and covered with a bit of di-electric grease and we're back in business for about 2 bucks.