They are pretty busy especially in summer time. Ashley, the secretary, makes the appointments. Usually you should call several weeks in advance to make an appointment. The usual drill is that you arrive the day before. There are four electric slots on the side with the service bays and there are three electric slots on the "south" side around the corner from the service bays. We usually arrive around one or two pm to get an electric slot (50 amp). Your appointment will be at 7 am. They start early and the employees leave around 3:30 pm. We usually stay the second night and hold our camping slot with our car. Since they lock up the fences for the weekend there is no over weekend staying in your RV. We make our appointment for Tuesday, Wednesday or Thursday, that way we get 2 nights at the facility and if they didn't complete the work we can still stay another night. Be sure and say hi to Paul, the owner, he has a 1988 blue Beaver Marquis. Connie B.