Dennis,
Yes, if the inverter has 12-vdc suppled to it, then you should see something at the remote or on the LEDs at the inverter.
As Fred suggested, you should check the voltage from RED to WHITE and BLACK to WHITE to make sure that you don’t have an open neutral.
If you have 120 on each leg, I would try the following:
Turn the shore power off, have someone turn it back on while you monitor the Aladdin Coach Electrical Status screen. What does the status line read? Are there any error messages? The Surge Guard 40250 has the capability to report status and errors to the Aladdin system.
The status sequence should be:
NO AC POWER PRESENT
POWER DELAY ACTIVE
SHORE POWER SELECTED or if gen set is running, GEN-SET POWER SELECTED
If you have CLEAN 228VAC shore power at the transfer switch and the shore power contactor is not engaging and you don’t see any error messages on the Aladdin screen, I’d be suspicious of the transfer switch. There is a troubleshooting guide for the Surge Guard 40250 in coach assist.
-Scott