Finally today we got approval for the replacement of our hydro hot unit. Roger Berke had a remanufactured HHE-500 that is an exact replacement except they have to move the preheat pump from the old unit. So that is shipping tomorrow and should arrive and be installed next week. We may get in one more trip before the snow flys.
The warranty company is treating me right. I did use the claims specialist at Wholesale Warranties to help put pressure on the company. Will post once everything is up and running.