I know many of you tow Jeeps. Last year, Jeep announced a safety recall for some models, I believe only the Grand Cherokee and Commander models were affected and then only some model years - maybe 2006-2011. The recall was to address a problem relating the transfer cases dropping into neutral on its own. Since having this safety recall (N-23) done on our Jeep last fall, our Jeep has failed in Michigan, California, Arizona Oregon and now in Washington. The problem is that the transfer case will not go into neutral and the Command Center error message indicates "Service 4 Wheel Drive" and thus cannot be towed. I know that this problem is not unique to our Jeep and I have spoke to many of you with similar problems and have tried your suggestions without success. What I would like to do is find out how widespread this problem is and what solutions have been found. Jeep dealers in the first 4 four states have failed to find a permanent solution and I would like to have some additional information when I take our vehicle into the dealership here in Bellingham.
Solutions to date have included reprogramming, a new actuator motor, reprogramming with the "updated" firmware (multiple times) but nothing seems to work for more than 3 or 4 times. Please respond even if we have communicated. I would like to bring as much information as I can when I take our Jeep back in. I don't think the dealerships know the extent of this problem or your solutions and head down the "Stock" answer road. I have tried Jeep Customer Care but they do not have this access to any technical assistance - only the dealers do. I would like some data when I go to this dealer.
