Turns out the manufacturer is still in business and these are indeed a user serviceable component. Lets hear it for relays! Not a solid state board in sight. The box can be removed and opened. Apparently there are two encapsulated timers that act as time out relays for raising or lowering the TV and after a period of time (14 years) they can get stuck in a reset loop. The solution is to replace them, they are made by Dayton and the part number is 2A559 and they are available through Grainger although I ordered them from Zoro a subsidiary of Grainger that was setup for individual purchases from the Parent company and doesn't require a business account. Interestingly they are $86 through Grainger and $63 through Zoro, so naturally I went the cheaper route so I can buy a bottle of something to ease the pain with the savings. The timers are wired with blue wires to one timer and red wires to another and the timers are adjustable via a knob on the case. The appropriate settings are .64 seconds for the Blue and .8 seconds for the Red according to the tech at Electro-Kinetics. They recommended soldering the wires to the terminals, which look like spade terminals to me, but I am going to try and use female spade terminals because I don't have a soldering iron with me. Hopefully this is the solution, it is possible to send the unit back and get it repaired, but because we are full timing I'm going to try the DIY approach first. I will update with my results.
