Robert,
Are the shades "MCD"? If so, sometimes they loose their memory. If that is the case, you may need to reprogram them. If you look at the end of the shade up where it mounts, try to find the mini momentary switch dangling down going to the shade you are addressing. (day shade is the one you can see thru). Hold that switch down until you hear 3 "beeps" then release that switch. You are now in program mode. Operate the control switch downward and let go of the switch when it reaches the desired down location. Then momentarily hit the switch upward and let go of the switch. This sets the memory of the shade so it knows the extended limit. Next retract the shade and stop at the desired height upwards and let go of the switch. Next, momentarily hit the switch "downward" and let go. This sets the upward limit memory of the shade. Test the operation up and down. Hope this helps. Fred