Mike, that was just the comprehensive coverage on my RV insurance. I must admit they were very reasonable to deal with and, in the case of the Gen set, as long as the repair facility made a good case for the claim, there was no issue.
In my limited experience, the service manager is everything when making a claim. They must know just what buttons to push and which ones to leave unpushed. Ken at BCS is a master at dealing with insurance as an example.